Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Return Policy

To initiate a return, please email support at lotivboutique@gmail.com

We want you to be happy with your purchase from Lotiv! Please review our return policy carefully:

Store Credit Only: We issue store credit for all eligible returns.

Return Timeframes:

Initiation: Returns must be initiated within 7 days of delivery.
Shipping: You have 4 days to ship the item back after your return is approved.
Local Pickup Orders: If you selected local pickup, you must reach out within 7 days of your order being marked as delivered to request a return.
Non-Returnable Items: The following items are final sale and cannot be returned:

Items with a discount of 20% or more (including sale items)
Accessories
Swimwear
Shoes
Merch
Late Returns: Items shipped back outside of the 4-day return window (after approval) will be returned to the sender.

Condition of Returned Items: To be eligible for store credit, items must be returned in their original condition:

With tags attached
Folded appropriately
Free of excessive human or animal hair
Free of smoke smell
Free of makeup marks, lotions, perfumes or smears (items returned with these issues may not receive full credit)
Denied Returns & Restocking Fee:

If returned items do not meet these requirements, the return may be denied.
If returned items are not in original condition, a $10 restocking fee will be deducted from your store credit.
Defective Items:

If you receive a defective item, please contact customer care at lotivboutique@gmail.com within 2 days of receiving the item.
Include a photo of the damage in your email.
If we are not notified within 2 days, the item will no longer qualify for a return or replacement.
Important Considerations:

Lotiv is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.
If you receive an email that your item was damaged upon return arrival, you have the option to buy another shipping label to get the item back.

Frequently Asked Questions

Are any purchases final sale?

-We are unable to accept returns on certain items. Items with a discount of 20% or more (including sale items)AccessoriesSwimwear/ BodysuitsShoesMerch

When will I receive my order?

-We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location

Where are your products manufactured?

- Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

- Shipping is a flat fee as stated at checkout. As always, you can select Express Shipping, fees apply. Free US Shipping on orders of $100 or more. You will always know the shipping price before you purchase.

Shipping Policy

At Lotiv, we strive to get your orders to you as quickly and efficiently as possible. Here’s what you can expect: 

*Processing Time* - Orders are typically processed within 1-3 business days after payment receipt. - Once your order is processed, you’ll receive a notification with tracking information.

*Shipping Methods* - For US packages, we primarily use USPS (United States Postal Service) for most items. - For larger or heavier items, we may use UPS (United Parcel Service).

*Delivery Times* - Delivery times vary depending on your location. Please allow 3-7 business days for domestic delivery.

*Tracking Information* - Once your order ships, you’ll receive an email with tracking information. - Use this tracking number to monitor the status of your package.

*Signature Upon Delivery* - Please note that some packages may require a signature upon delivery.

*Lost or Damaged Packages* - If your package is lost or damaged during transit, please contact us at lotivboutique@gmail.com so we can assist you.

*International Shipping* - Currently, we do not offer international shipping. If you’re interested in international shipping, please contact us for more information.

*Changes to Shipping Policy* - We reserve the right to modify our shipping policy at any time. By placing an order with Lotiv, you acknowledge that you’ve read, understood, and agree to our shipping policy.

 If you have any questions or concerns about shipping, please don’t hesitate to reach out to us at lotivboutique@gmail.com.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.